Used to vouch for home connect last year but this year they have been an absolute nightmare to deal with

Used to vouch for home connect last year but this year they have been an absolute nightmare to deal with. The delay caused by their relationship with Metrofibre is EXTREMELY inconvenient for customers. My WiFi service is down every two weeks and it takes days for it to be up again, just for it to be down again after a few days. Please don’t get me started on the amount of time I have to spend on the phone with Metrofibre because HomeConnect as my actual service provider takes too long to log tickets with them. Extremely disappointed. Although polite, their service personnel will tell you that the issue lies with Metrofibre but my question is then why are they not solving the issue with Metrofibre if it’s ongoing??? Something has honestly got to give. This is unacceptable.