1 reviews | Active since Nov 2023
Urgent: Fibre Connection Down – No Response from Escalations
Dear Home-Connect Team,
My Home-Connect fibre line is down in my area, and I have not received any updates regarding the issue. I previously sent an email to *** but have yet to receive a response. Additionally, my area is not listed on Vumatel's website as experiencing an outage.
I work from home, and this situation is causing significant disruptions. Not only am I paying for a service that is currently unavailable, but I am also incurring additional costs for mobile data to stay connected for work. It is frustrating that customers do not receive compensation when the service is down, especially when there is no clear reason or communication regarding the outage.
I have already followed troubleshooting steps available online, but I am unable to resolve the red LOS light issue. Could you please provide an urgent update on when this matter will be resolved?
Looking forward to your prompt response.
Best regards, Chandre
Thank you for reaching out. It is frustrating that my updated contact information was not reviewed—why request updated details if they are not being checked? The correct number I provided is ***, not the one you attempted to call. This oversight suggests that my recent information was not taken into account.
I am available for a call between 10 AM and 2 PM, but I would appreciate it if key details regarding my issue could be sent via email as well. Given that you successfully contacted me through email, stating that you were unable to reach me solely because of a phone call is illogical. If additional information was needed, it could have been requested in the email instead of relying only on a call.
Please provide an update on the status of my fibre connection and any steps being taken to resolve the issue.
Best regards,Chandre
Thank you for reaching out. It is frustrating that my updated contact information was not reviewed—why request updated details if they are not being checked? The correct number I provided is ***, not the one you attempted to call. This oversight suggests that my recent information was not taken into account.
I am available for a call between 10 AM and 2 PM, but I would appreciate it if key details regarding my issue could be sent via email as well. Given that you successfully contacted me through email, stating that you were unable to reach me solely because of a phone call is illogical. If additional information was needed, it could have been requested in the email instead of relying only on a call.
Please provide an update on the status of my fibre connection and any steps being taken to resolve the issue.
Best regards,Chandre
Chandre
Chandre