FM
Faith M
1 reviews | Active since Nov 2024
22 Nov 2024, 19:17
Urg
Hello I need some help urgent because it's the third time in this past two weeks my wifi is down and I'm very disappointed I received a call two days ago from a lady n she told me she will call me back because I told her da signal was not good still n she never returned the call and now I'm losing out on my work because of this wifi going down and who will compensate me for the the loss now I'm very very upset with this..and my payment is on time every month why is no one taking this serious and sorting it out so I don't lose our like this what will it take for me to get help urgent... please someone help now...I'm tired of this ....
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
22 Nov 2024, 19:23Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist in the morning.
Home-Connect's reply22 Nov 2024, 19:23
Official
Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist in the morning.
FM
Faith M's updateReviewer Update
23 Nov 2024, 11:44Hi I called home connect and spoke to Richard and he told me he will get back to me with feed but nothing has been done and there is also no call from him I have work to submit and I had explained everything to him but there is nothing done and right now I don't know who else to speak to or who can sort this problem out which I think is very unprofessional when I asked to speak to a manager or someone who can help me but I had no one to help...
FM
Faith M's update23 Nov 2024, 11:44
Reviewer Update
Hi I called home connect and spoke to Richard and he told me he will get back to me with feed but nothing has been done and there is also no call from him I have work to submit and I had explained everything to him but there is nothing done and right now I don't know who else to speak to or who can sort this problem out which I think is very unprofessional when I asked to speak to a manager or someone who can help me but I had no one to help...
Home-Connect's replyOfficial
25 Nov 2024, 07:51Dear Faith, we humbly apologize for the inconvenience caused. Rest assured, an agent from our Escalations department will contact you. Best regards, Home-Connect team
Home-Connect's reply25 Nov 2024, 07:51
Official
Dear Faith, we humbly apologize for the inconvenience caused. Rest assured, an agent from our Escalations department will contact you. Best regards, Home-Connect team
FM
Faith M's updateReviewer Update
25 Nov 2024, 10:58Hello it's Monday and I have not received any help with my wifi being down since Friday is there anyone that could help me with urgency...I'm working from home and right now I don't know what else to do to get help with this matter...
FM
Faith M's update25 Nov 2024, 10:58
Reviewer Update
Hello it's Monday and I have not received any help with my wifi being down since Friday is there anyone that could help me with urgency...I'm working from home and right now I don't know what else to do to get help with this matter...
FM
Faith M's updateReviewer Update
25 Nov 2024, 12:09*** is my contact number I told da agent yesterday to contact a number which I had given him but I'm home now n still not gotten any positive feedback I lost a online interview which I had at 11 o clock today this is very disappointing honestly I'm losing alot because of home connect all I need is for good help but no one is taking any interest in helping to solve this matter
FM
Faith M's update25 Nov 2024, 12:09
Reviewer Update
*** is my contact number I told da agent yesterday to contact a number which I had given him but I'm home now n still not gotten any positive feedback I lost a online interview which I had at 11 o clock today this is very disappointing honestly I'm losing alot because of home connect all I need is for good help but no one is taking any interest in helping to solve this matter