Unsatisfied client - this company has *********** employees

On the 6th of January (yesterday) I collected my LTE Sim card at 12:05 and with much anticipation and as per the website and email I had received on the 5th of Jan (Monday) the SIM will be activated as soon as it is delivered or collect. I got home at 14:30, put the SIM in my router and to my surprise the SIM card has not yet been activated. I call the support team and spent 48 minutes on the line with router settings and the set up I was then informed I will be online after an hour. I patiently waited for the activation to take .... But nothing. At 17:00 I tried to call to find out why I still had no internet only for the call centre agents to be closed at 17:00, I requested a call back, I received the call with the lady by the name of Thandeka informing me that activation takes 24 to 72 hours I asked why I wasn't informed when I collected I was then told it was on the agreement I had signed. Went on WhatsApp, an agent by the name of Patience told me the exact same thing and to my surprise I re-read the agreement I signed and I realised that they were quoting based on the fibre and of which I did not request for.

I called again this morning to find why I'm still offline.. as I type it's been more than 24 hours but no feedback and nobody knows what the hell is going on with the issue I have at hand... If this is the service this company is providing then I can assure you, they have lost a first time client and I will do my utmost best to not recommend them to anyone looking for internet service.