Unsatisfactory service after hours

Dear Home-Connect / Vuma Reach

I am writing to express my disappointment with your after-hours service, which has been nothing short of pathetic. As a new client, I was impressed with your excellent service during regular business hours, but I must say that the same cannot be said for your after-hours service.

I was using your WhatsApp service and the experience was frustrating and unprofessional. The representative who answered the phone was miss leading and seemed disinterested in helping me with my issue. I had to repeat my problem and even then, I didn't get a satisfactory resolution. You kept on blaming your sub contractor vuma reach which was very unprofessional. It's your sub contractor I hold you responsible.

I understand that after-hours service can be challenging, but as a customer, I expect a certain level of service regardless of the time of day. Your after-hours service fell far short of my expectations, and I am left feeling disappointed and frustrated. Its above me that you don't have technician working over weekends to tend to problems.

I hope that you take this feedback seriously and work to improve your after-hours service. As a customer, I want to feel confident that I can rely on your service, both during regular business hours and after-hours. I hope that you can work to restore my confidence in your service.

Sincerely, Lawrence Titus