Unsatisfactory customer support/call centre service

The level of service I received from two of the staff members at the Home Connect call centre is extremely unsatisfactory. I am currently out of internet and have been given a TAT of up to 72-hours. The call centre agents answered my internet outage query with a very generic (scripted) response and extremely cheeky attitude.

If I wake up tomorrow morning and my internet is still down, Home Connect is losing one customer and I am going to follow that with an even beefier review.