Unsatisfactory Customer Experience – Request for Urgent Attention

Whilst i have generally had no issues in the past with this service provider, of recent, I am experiencing a shocking experience. I received an email followed by a call from their operations team saying they have a cancellation or transfer request to a tenant. The application and all details except the address the person provided is incorrect. They are adamant they will be cancelling my fiber even though i am the owner of the property and we do not have tenants. The address on the application they received does not even match my records that they have on their system. After two weeks of follow up i received an email saying there is no cancellation request only to be called again today to say the cancellation will be processed tomorrow. I have asked for Senior management to contact me and to date nothing. Very disturbing on how they misappropriate information.