WM
Warren M
1 reviews | Active since Apr 2015
01 Jul 2024, 19:39
Unresolved problems
My service has not been working since it was installed last Monday. I can't pay for something that's not working. I also dispute any billing as this would not be fair on my end. In fact I should be compensated for the poor service that l've received. If a technician is to come out from octotel to see what the issue is, I suggest times between 3-4pm as nobody is at home until then. I'm a new customer and to get this ongoing query in week two of the installation is not good service at all. My number linked to the acc is *** And the number you guys have been calling to try and fix this issue is *** I honestly am disappointed in this service, and feel like taking this to hello Peter. I want to be compensated and I need this service working if you want me to continue with your services.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
01 Jul 2024, 19:40Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact with you shortly to assist.
Home-Connect's reply01 Jul 2024, 19:40
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact with you shortly to assist.
WM
Warren M's updateReviewer Update
06 Aug 2024, 09:42Dear warren mantheAs of the 06-08-2024 your account remains outstanding to the value of R632 and your account will be suspended.Payment: https://portal.home-connect.co.za/#/loginKindly settle your account before 06th to avoid any disruption to your Home-Connect servicesIf you have settled your account, kindly send your proof of payment to ***. If you need further assistance, please feel free to contact us. Our friendly and experienced consultants are standing by.
The above email was received!
My service was not working and you also billed prorated charges to the account.
Clear this immediately! I am disputing this bill because of no internet connection on installation.
The above email was received!
My service was not working and you also billed prorated charges to the account.
Clear this immediately! I am disputing this bill because of no internet connection on installation.
WM
Warren M's update06 Aug 2024, 09:42
Reviewer Update
Dear warren mantheAs of the 06-08-2024 your account remains outstanding to the value of R632 and your account will be suspended.Payment: https://portal.home-connect.co.za/#/loginKindly settle your account before 06th to avoid any disruption to your Home-Connect servicesIf you have settled your account, kindly send your proof of payment to ***. If you need further assistance, please feel free to contact us. Our friendly and experienced consultants are standing by.
The above email was received!
My service was not working and you also billed prorated charges to the account.
Clear this immediately! I am disputing this bill because of no internet connection on installation.
The above email was received!
My service was not working and you also billed prorated charges to the account.
Clear this immediately! I am disputing this bill because of no internet connection on installation.
WM
Warren M's updateReviewer Update
06 Aug 2024, 09:42Email sent yesterday- with attachments
Good day,
I received your mail that you’ve tried calling me regarding billing.
Kindly be advised that the attached images show my initial issue I had been faced with for a month with my Wi-Fi showing “no internet connection”
With me taking this issue to hello Peter your complaints team tried to fix the lies I was told about all the possible issues with a blame game between yourself and octotel. At the end of the day I missed work meeting, purchased data bundle after data bundle and still I received your bill with even prorated charges.
As a new customer my experience has been nothing but poor and disappointing.
You are expecting a client to make payment for a service that has not been working since the installation.
Now that the service is working I am responsible for the August payment. However you need to waiver the payment for the issues I’ve been faced with. And going forward I will not receive well any further issues with the service, because if that happens I will have to find another company to provide the service I’m meant to receive for my moneys worth.
Please feel free to contact me on
+***9
Good day,
I received your mail that you’ve tried calling me regarding billing.
Kindly be advised that the attached images show my initial issue I had been faced with for a month with my Wi-Fi showing “no internet connection”
With me taking this issue to hello Peter your complaints team tried to fix the lies I was told about all the possible issues with a blame game between yourself and octotel. At the end of the day I missed work meeting, purchased data bundle after data bundle and still I received your bill with even prorated charges.
As a new customer my experience has been nothing but poor and disappointing.
You are expecting a client to make payment for a service that has not been working since the installation.
Now that the service is working I am responsible for the August payment. However you need to waiver the payment for the issues I’ve been faced with. And going forward I will not receive well any further issues with the service, because if that happens I will have to find another company to provide the service I’m meant to receive for my moneys worth.
Please feel free to contact me on
+***9
WM
Warren M's update06 Aug 2024, 09:42
Reviewer Update
Email sent yesterday- with attachments
Good day,
I received your mail that you’ve tried calling me regarding billing.
Kindly be advised that the attached images show my initial issue I had been faced with for a month with my Wi-Fi showing “no internet connection”
With me taking this issue to hello Peter your complaints team tried to fix the lies I was told about all the possible issues with a blame game between yourself and octotel. At the end of the day I missed work meeting, purchased data bundle after data bundle and still I received your bill with even prorated charges.
As a new customer my experience has been nothing but poor and disappointing.
You are expecting a client to make payment for a service that has not been working since the installation.
Now that the service is working I am responsible for the August payment. However you need to waiver the payment for the issues I’ve been faced with. And going forward I will not receive well any further issues with the service, because if that happens I will have to find another company to provide the service I’m meant to receive for my moneys worth.
Please feel free to contact me on
+***9
Good day,
I received your mail that you’ve tried calling me regarding billing.
Kindly be advised that the attached images show my initial issue I had been faced with for a month with my Wi-Fi showing “no internet connection”
With me taking this issue to hello Peter your complaints team tried to fix the lies I was told about all the possible issues with a blame game between yourself and octotel. At the end of the day I missed work meeting, purchased data bundle after data bundle and still I received your bill with even prorated charges.
As a new customer my experience has been nothing but poor and disappointing.
You are expecting a client to make payment for a service that has not been working since the installation.
Now that the service is working I am responsible for the August payment. However you need to waiver the payment for the issues I’ve been faced with. And going forward I will not receive well any further issues with the service, because if that happens I will have to find another company to provide the service I’m meant to receive for my moneys worth.
Please feel free to contact me on
+***9