Unresolved Internet Issue and Poor Customer Service ever experience [#776043]

I am writing to express my deep frustration and disappointment with the service provided by Home-connect. For the past seven days, my internet connection has been completely down, causing significant disruptions to my daily life and work.

Despite the inability to resolve this issue promptly and the lack of serious attention to assist me in getting this matter resolved have left me extremely dissatisfied including speaking with a supervisor (Richard Lepee) and an engineer (Silence Malefane). It is evident that your team does not take customers concerns seriously, as both the supervisor and the engineer failed to provide the necessary assistance to resolve my issue, my experience has been nothing short of frustrating. This lack of action and apparent disregard for your customers is unacceptable. As someone who works from home and has children who rely on a stable internet connection for online schooling, this outage has cost me a considerable amount of money in purchasing additional data and airtime to contact home connect for feedback regarding the case. As a paying customer, I expect a certain level of service and reliability, which your company has failed to deliver and still require me pay full Internet bill even though I have no internet for the past 7days and counting which I deem this as unfair. I would expect that this case be escalated to senior management as the engineer dealing with my case confirmed that he is not authorized to escalate this matter up the line. I urge you to take immediate and effective action to restore my internet connection. If this issue is not resolved promptly, I will be forced to seek alternative service providers and share my negative experience with others.