NM
Ntombikayise M
1 reviews | Active since Jan 2024
25 Jan 2024, 18:18
Unreliable Service
My internet has been down since Monday. I called and the girl I spoke to was extremely rude, told me I don’t understand WiFi. Today I call and I’m told I shouldn’t have left home to work from the office because the internet was restored at 09:21 - also that I should have known to reboot. Much to my disappointment I get home and WiFi is still not working. I called and they said the line is down and they need to log another fault.
I’m sick of this. I need connectivity tonight! 3 days of “lines down” with no communication from the service provider.
I need a manager to call me with feedback now.
Helpful (0)
Replies (5)0
Replies (5)NM
Ntombikayise M's updateReviewer Update
25 Jan 2024, 20:07I called again and spoke to a gentleman who refused to transfer me to a manager to resolve my query. He blatantly said he cannot do anything about my query and then proceeded to refuse to let me speak to anyone higher than him. He told me it was 5 minutes to knock off time and I guess that means customer service must stop. Ref 51925
NM
Ntombikayise M's update25 Jan 2024, 20:07
Reviewer Update
I called again and spoke to a gentleman who refused to transfer me to a manager to resolve my query. He blatantly said he cannot do anything about my query and then proceeded to refuse to let me speak to anyone higher than him. He told me it was 5 minutes to knock off time and I guess that means customer service must stop. Ref 51925
NM
Ntombikayise M's updateReviewer Update
25 Jan 2024, 20:07He said someone will call me at 08:00 or 08:30 and I sincerely hope a senior will contact me.
NM
Ntombikayise M's update25 Jan 2024, 20:07
Reviewer Update
He said someone will call me at 08:00 or 08:30 and I sincerely hope a senior will contact me.
Home-Connect's replyOfficial
26 Jan 2024, 08:03Dear Ntombi, thank you for the feedback! Kindly note an agent will be in contact with you to assist shortly.
Home-Connect's reply26 Jan 2024, 08:03
Official
Dear Ntombi, thank you for the feedback! Kindly note an agent will be in contact with you to assist shortly.
NM
Ntombikayise M's updateReviewer Update
26 Jan 2024, 17:19My internet is still down!!!!!!!!
NM
Ntombikayise M's update26 Jan 2024, 17:19
Reviewer Update
My internet is still down!!!!!!!!
NM
Ntombikayise M's updateReviewer Update
26 Jan 2024, 17:20Call me
NM
Ntombikayise M's update26 Jan 2024, 17:20
Reviewer Update
Call me