TM
TMAN M
1 reviews | Active since Apr 2010
20 Mar 2022, 14:14
Unreliable Fibre
Home-Connect is still unable to provide me with a stable fibre line, since yesterday my line has been dropping to 1mb down speed, the said the logged a ticket and no one assisted me yet. I will not recommend HomeConnect to anyone looking for fibre. If you look at all my complains you will understand.
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Replies (2)
Home-Connect's replyOfficial
22 Mar 2022, 08:00Good day Tman ,
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly
Home-Connect's reply22 Mar 2022, 08:00
Official
Good day Tman ,
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please expect a call from one of our agents shortly
TM
TMAN M's updateReviewer Update
14 May 2022, 03:22I pay for 10/10mbs but most of the time I am getting 7mbs or 2mbs down, if not less. I am not getting what I pay for, and none of your agents is able to assist, I am even tired of taking their call to go through the same exercise over and over, solving the issue temporarily.
TM
TMAN M's update14 May 2022, 03:22
Reviewer Update
I pay for 10/10mbs but most of the time I am getting 7mbs or 2mbs down, if not less. I am not getting what I pay for, and none of your agents is able to assist, I am even tired of taking their call to go through the same exercise over and over, solving the issue temporarily.