TM
TMAN M
1 reviews | Active since Apr 2010
13 Mar 2022, 21:38
Unreliable Fibre
Home-Connect fibre is very frustrating, they said the line is repaired and won't be seeing network black outs. But I am still struggling with network drops. Speed test shows unstable line.
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Replies (3)
Home-Connect's replyOfficial
14 Mar 2022, 07:51Good day Tman ,
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Home-Connect's reply14 Mar 2022, 07:51
Official
Good day Tman ,
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
TM
TMAN M's updateReviewer Update
15 Mar 2022, 09:19You have been sending apologies message over and over, but not solving the problem. Is like I am paying R690 subscription fee for apologies and not a fibre line. All I want is a stable line, and not resort to mobile data every time because Home-Connect's line if failing, it is very costly and costing me way over my budget for internet. So please fix it.
TM
TMAN M's update15 Mar 2022, 09:19
Reviewer Update
You have been sending apologies message over and over, but not solving the problem. Is like I am paying R690 subscription fee for apologies and not a fibre line. All I want is a stable line, and not resort to mobile data every time because Home-Connect's line if failing, it is very costly and costing me way over my budget for internet. So please fix it.
Home-Connect's replyOfficial
15 Mar 2022, 09:24Good Day. Please note that we have tried to call you multiple times to assist with resolving your issue, but there is no answer on the number provided. Kindly provide us with an alternate number for a Support Agent to assist you.
Home-Connect's reply15 Mar 2022, 09:24
Official
Good Day. Please note that we have tried to call you multiple times to assist with resolving your issue, but there is no answer on the number provided. Kindly provide us with an alternate number for a Support Agent to assist you.