Unreliable

My internet went down Friday 27/02/2025 around 11:30am. My husband called in and spoke to an agent, and he advised us to send him a picture of our connection light which shows a red light on the exclamation port on the ONT and said there’s an outage with VODACOM and he will log it to them and provide us with feedback. We waited until Saturday morning and still no internet, everything was the same on the router. So, I called in again but this time I was prompt to WhatsApp my query. I did and spoke to Vuyokazi she then told me that the turnaround time is 24-72 hours and she requested feedback from VODACOM. We Waited the whole of Saturday and still NO CONNECTION!!! I requested a call back on Sunday and spoke to Nomvula who then told me that Vodacom does not work on weekends and 24-72 hours exclude weekends. SO, WHAT FEEDBACK WERE THEY WAITING FOR IF NO ONE WORKS ON WEEKENDS???? I work from Home where having reliable internet connection is crucial. I had to load data and hotspot the entire weekend. Do you even want to know how much that cost me???? I’m I going to get a refund for the days I didn’t have internet??? It’s now Monday morning and STILL NO INTERNET!!!!!! I need this sorted out with urgency!