Unprofessional just a mess

Good morning , yesterday I called in for banking details of an unresolved issue but I made the requested payment and was informed by them it will be fast tracked called in requesting email because they kept saying I must send PDF via whatsapp which I explained that my phone won't allow that due space and been old .. I emailed twice still receiving suspension messages and spoke to Muzi this morning he called also requesting proof of payment via whatsapp so I won't get fast tracked nor reconnected because I can't whatsapp payment even if I emailed . Home-connect and Mpho I am still waiting for my contract agreement with my approval, authorisation and acceptance via signature not to be told it's a one year standard agreement that I should have known and that it's the 3rd parties problem they didn't highlight talking **** I tell you and here it is that you can't even offer what was agreed upon even after payment fast track like you said . On the system I logged in still reflects nonpayment and I did it from FNB to FNB and yet I bank with ABSA