Unprofessional bad service

So, I live in Midrand, Noordwyk. I am moving to another place. About 4 street from where I currently stay. I logged into the website, so that I can change address and notify home connect that I'm moving. I struggled because it was giving an error message. I then called in for help. So the agent I spoke to told me that the address I'm moving to there isn't any Fibre around there. I will have to cancel my subscription with them. But i will have to pay for September because cancelations its one calendar months notice. I didn't have a problem.

I made my checks and found out that there is Fibre where I am going. And that their operator is metro Fibre which is the same operator that home connect uses. Ohk. I then tried to cancel homeconnect as that agent advised. I see that there is a R1900 balance I need to pay.

I called them, asking them how is that there is Fibre at the new address, and the operator is the same as home connect, they can't assist me in moving my internet. Which is not my fault. But I now have to pay for the recovery fee for something that isn't my fault. I don't want to cancel. I was told to cancel because they can help me.

The agent I spoke to, said she is enquiring with the installers and the accounts department she will call me back. She never called back at all.

Which is very unprofessional and ***********.