SM
Shane M
1 reviews | Active since Apr 2019
02 Apr 2020, 08:34
Unprofessional and Unavailable
My wife has been calling for two days trying to get your operations department to activate our internet after having our line moved.
Your consultants have this notion that they are doing us a favour. Also blaming your partners (vumatel etc) for "not doing there job" is unprofessional.
We had always thought highly of your service levels but in this instance it is sorely lacking.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
02 Apr 2020, 08:35Good Morning please confirm your account name or number so we can look into this
Home-Connect's reply02 Apr 2020, 08:35
Official
Good Morning please confirm your account name or number so we can look into this
SM
Shane M's updateReviewer Update
02 Apr 2020, 12:07MOSJ003
SM
Shane M's update02 Apr 2020, 12:07
Reviewer Update
MOSJ003
SM
Shane M's updateReviewer Update
02 Apr 2020, 12:12I have left several messages for support and operations department to no avail. I have spent a total of 4 hrs on hold between yesterday and today.
I have received no less than 8 different explanations between Home Connect and Vumatel. All I want is to understand what the actual issue is.
Considering that there are so many alternative providers I can utilize and the importance of having the line up and running to work from home, I would have expected alot better from you guys.
I cannot stand being patronized by staff who treat clients as of they are doing them a favour.. In these onerous economic times one can ill afford to conduct business in such a manner.
I have received no less than 8 different explanations between Home Connect and Vumatel. All I want is to understand what the actual issue is.
Considering that there are so many alternative providers I can utilize and the importance of having the line up and running to work from home, I would have expected alot better from you guys.
I cannot stand being patronized by staff who treat clients as of they are doing them a favour.. In these onerous economic times one can ill afford to conduct business in such a manner.
SM
Shane M's update02 Apr 2020, 12:12
Reviewer Update
I have left several messages for support and operations department to no avail. I have spent a total of 4 hrs on hold between yesterday and today.
I have received no less than 8 different explanations between Home Connect and Vumatel. All I want is to understand what the actual issue is.
Considering that there are so many alternative providers I can utilize and the importance of having the line up and running to work from home, I would have expected alot better from you guys.
I cannot stand being patronized by staff who treat clients as of they are doing them a favour.. In these onerous economic times one can ill afford to conduct business in such a manner.
I have received no less than 8 different explanations between Home Connect and Vumatel. All I want is to understand what the actual issue is.
Considering that there are so many alternative providers I can utilize and the importance of having the line up and running to work from home, I would have expected alot better from you guys.
I cannot stand being patronized by staff who treat clients as of they are doing them a favour.. In these onerous economic times one can ill afford to conduct business in such a manner.
Home-Connect's replyOfficial
02 Apr 2020, 15:04Hi there this has been escalated to management and we will be on contact with you shortly.
Home-Connect's reply02 Apr 2020, 15:04
Official
Hi there this has been escalated to management and we will be on contact with you shortly.