LB
Lynn B
1 reviews | Active since Nov 2018
14 Oct 2023, 09:32
Unprofessional and disappointing service
I was told my service would be connected in 24 to 48 hours. I call in now to find out what is happening and I get told they haven’t activated my service because my ont box is not powered on. This is incorrect. The last communication we had was me sharing an image of the powered ont box and the consultants confirming the time it will take to activate. This is unprofessional. I cannot and will not go without my internet being sorted out today due to home connects lack of competence. I called in right now and the consultant put me on hold for so long I had to end the call. Not even to assure me she is still there and working on it. Disappointing
Helpful (0)
Replies (8)0
Replies (8)
Home-Connect's replyOfficial
14 Oct 2023, 09:34Thank you for your feedback, Lynn. An escalation agent will be in contact with you shortly.
Home-Connect's reply14 Oct 2023, 09:34
Official
Thank you for your feedback, Lynn. An escalation agent will be in contact with you shortly.
LB
Lynn B's updateReviewer Update
14 Oct 2023, 09:45Home connect’s operations team is disappointing and frustrating to deal with. This was supposed to be resolved today. Now I get to be told by the latest Monday? That is unacceptable and unfair towards the client. I cannot wait due to the lack of competence from Home Connect.
LB
Lynn B's update14 Oct 2023, 09:45
Reviewer Update
Home connect’s operations team is disappointing and frustrating to deal with. This was supposed to be resolved today. Now I get to be told by the latest Monday? That is unacceptable and unfair towards the client. I cannot wait due to the lack of competence from Home Connect.
Home-Connect's replyOfficial
14 Oct 2023, 10:13Thank you for your feedback, Lynn.
Home-Connect's reply14 Oct 2023, 10:13
Official
Thank you for your feedback, Lynn.
LB
Lynn B's updateReviewer Update
14 Oct 2023, 11:06I still do mot have feedback or an update on how this will be resolved. All I have is Home connect and Metro fibre pinning it on each other. This is disappointing and unfair. Please stay away from home connect and metro fibre if you want professional service where the client is treated fairly and with urgency
LB
Lynn B's update14 Oct 2023, 11:06
Reviewer Update
I still do mot have feedback or an update on how this will be resolved. All I have is Home connect and Metro fibre pinning it on each other. This is disappointing and unfair. Please stay away from home connect and metro fibre if you want professional service where the client is treated fairly and with urgency
LB
Lynn B's updateReviewer Update
16 Oct 2023, 08:42Home connect please advise of you will be assisting me or should I cancel my contract? It’s going on 3 weeks and NO assistance from you.
The service received has been terrible. The arrogance and incompetence of your agents is appalling
The service received has been terrible. The arrogance and incompetence of your agents is appalling
LB
Lynn B's update16 Oct 2023, 08:42
Reviewer Update
Home connect please advise of you will be assisting me or should I cancel my contract? It’s going on 3 weeks and NO assistance from you.
The service received has been terrible. The arrogance and incompetence of your agents is appalling
The service received has been terrible. The arrogance and incompetence of your agents is appalling
Home-Connect's replyOfficial
16 Oct 2023, 10:24Thank you for your feedback, Lynn. We believe an agent has contacted you.
Home-Connect's reply16 Oct 2023, 10:24
Official
Thank you for your feedback, Lynn. We believe an agent has contacted you.
LB
Lynn B's updateReviewer Update
16 Oct 2023, 10:49Good day.
Please advise why my application was cancelled without my consent or permission? Please can you resolve this issue.
It is one issue after the other. The service received from home connect has been dismal
Please advise why my application was cancelled without my consent or permission? Please can you resolve this issue.
It is one issue after the other. The service received from home connect has been dismal
LB
Lynn B's update16 Oct 2023, 10:49
Reviewer Update
Good day.
Please advise why my application was cancelled without my consent or permission? Please can you resolve this issue.
It is one issue after the other. The service received from home connect has been dismal
Please advise why my application was cancelled without my consent or permission? Please can you resolve this issue.
It is one issue after the other. The service received from home connect has been dismal
LB
Lynn B's updateReviewer Update
16 Oct 2023, 16:04What is required for home connect to actually assist? Metro fibre has done the repairs, the service line is on and home connect STILL cannot get my internet on. After I was told once the service line is on I will be activated. This has been the most frustrating 3 weeks with this ISP! Please may I ask that you better train your agents and get people who are equipped to do the job. It can’t be agents all saying different things. I afraid nobody is following the script and that is very unprofessional
LB
Lynn B's update16 Oct 2023, 16:04
Reviewer Update
What is required for home connect to actually assist? Metro fibre has done the repairs, the service line is on and home connect STILL cannot get my internet on. After I was told once the service line is on I will be activated. This has been the most frustrating 3 weeks with this ISP! Please may I ask that you better train your agents and get people who are equipped to do the job. It can’t be agents all saying different things. I afraid nobody is following the script and that is very unprofessional