GM
Gene M
1 reviews | Active since Mar 2020
14 Aug 2023, 15:09
Unhappy with home connect reconnection service
I logged a call around 9 am Monday 14 August 2023 in respect of my internet not working since Sunday. It's now 3pm still do not have internet and can't commence work. Phumelele told me that it may take 72 hours for my issue to be resolved. I am paying for their service. I am having bad experience with this guys.
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Replies (2)
Home-Connect's replyOfficial
14 Aug 2023, 15:12Thank you for your feedback, Gene. An agent will be in contact with you shortly.
Home-Connect's reply14 Aug 2023, 15:12
Official
Thank you for your feedback, Gene. An agent will be in contact with you shortly.
Home-Connect's replyOfficial
14 Aug 2023, 15:13Dear Customer, Thank you for reaching out to us regarding the issue with your internet service. We understand how frustrating it can be to experience a disruption in your connectivity, especially when it affects your work. We sincerely apologize for the inconvenience caused and the delay in resolving your issue. Our team strives to provide prompt and efficient service, and we apologize for falling short of your expectations in this instance. Kindly note that an agent will be in contact shortly to assist you further.
Home-Connect's reply14 Aug 2023, 15:13
Official
Dear Customer, Thank you for reaching out to us regarding the issue with your internet service. We understand how frustrating it can be to experience a disruption in your connectivity, especially when it affects your work. We sincerely apologize for the inconvenience caused and the delay in resolving your issue. Our team strives to provide prompt and efficient service, and we apologize for falling short of your expectations in this instance. Kindly note that an agent will be in contact shortly to assist you further.