Unhappy new client

Not very happy

As a new client I phone the call center number found on Google Google said open until 14:00 so the voice prompt said closed but press 9 to be help by a agent via WhatsApp so I did it got a Response from Rulani at 11:57 at 12:12 got a massage stating that due to no response the chat has been closed. So I had to phone call center again again press 9 to be assist via WhatsApp Finally got a response back Again from Rhulandi please advise if this is the normal type of service you provide to new client. As she is now also refusing to assist me in getting this line just revering me to the website please tell me as to why is this