Unhappy customer

I am a home connect customer and through them I have metro fibre connected in my home. Today is the 20th day that I have not had any internet connection. I have logged faults on the home connect app, called metro fibre personally MANY times, the latest update that I have from them (over a call made myself) is that they are waiting for a quote to be approved by management and this was 5 days ago. I have requested to speak to someone from management and they have said they will send an email to home connect management as I cannot call them directly. I have not received any communication and I am frustrated!!! I'm sure that they will not make a mistake or forget to debit my account at the end of this month but they are failing to provide me with the services I pay for!!!