Unhappy customer

Good day

I would like to start off by saying I am extremely disappointed and annoyed by the level of service I have experienced from your offices recently.

To start off I have been paying R888 per month for a 20MB line. I took the liberty of shopping around and eventually decided to log onto your website just to see what other packages you have. I then noticed that your pricing has changed and I was not informed of this. It now shows that your 50 MB line is R888.

I then called in and was advised to request an upgrade online and that the turn around time is 48-72 hours. This was on 18 August. To date I'm yet to have my 50 MB line. I have called 6 times and even logged a complaint on Facebook and did not even get a courtesy reply. To date I have not received a resolution.

Everytime I call in I'm being promised that it would be sorted today, tomorrow... bla bla bla. I called again now and was advised it's been escalated to a manager. It seems like when stuff goes to management at Home connect it's an indication that it's going to take even longer when it's supposed to be the opposite. I don't know if the manager who is busy with my case has taken a sabbatical or has gone on vacation to the furthest part of China where there is no internet or coverage.

I'm just so confused about what is taking so long and that nobody can tell me exactly what the issue is. come on guys I am waiting from 18 August. This is not acceptable and then when customers phone and scream and shout then it seems like we're being unreasonable.

I need this sorted out please. I am tired of complaining and wasting. my airtime.

Plain and simple the service is shocking. As customers this is not what we pay for.

Thank you Kyle Lundall