Unhappy client

Dear Mr CEO, I have sent your "senior" consultant, Menzi in your accounts department multiple emails in the last month but have not yet received a response from him. They continue to debit my bank account while I have comp**** with DUE DILIGENCE including that I have fully paid this debt. I have supp**** you with my statements showing the amount owed to Home-Connect having been settled yet every month attempts are made to take money from my account. I have done everything on my part to prove my case. I have yet to receive any proof from Home-connect except for a threat of it being handed over to your solicitors.