Unhappy client

The service is poor. It sucks I'm not happy at all I made payments on the 18th of May hoping to get assisted in the next 4 to 7 working till today nothing has happened. They've been taking me back and forth I spoke to almost 10 agent using my airtime. They don't even update me on anything instead I have to call them and they put me on the line for more than 30mins on each and every call their service and communication is very bad and sucks I'm not happy at all as a first time costumer. I give them 0 on everything. I even suggested to get a refund they told me refund takes time and here I am still waiting for my fiber 😔😢😠😡I ordered this fiber for work but they seem not to take me serious and I did tell me.