UNHAPPY

From the beginning of August i been trying to do a move address, which i did incorrectly. I tried on many occasion to log a support no one came back to, then WhatsApp and calling Home Connect is a night mare its like calling SARS. They all tell me the matter in with Operations. Tell me how can be be so hard to connect someone who has the box on the wall and the router. Is there anything or help I can get as my son does home schooling and it exam time. All documents has been send through. Today the Manager kept me holding for more than 55 minutes. Which I left message on Saturday and Sunday to call me which he or she haven't until I called today at 10.54am, PLEASE HELP. DO I NEED TO LOOK FOR ANOTHER PROVIDER?