JL
Jones L
1 reviews | Active since Feb 2010
01 May 2025, 10:43
Unfulfilled Promises
I contacted Home-Connect more than two weeks ago to signup for an internet contract because wasn’t happy with my current service provider. I informed that I have an existing line and a complaint Wi-Fi router. A lady asked me to send details of my router and revised POR in response to a WhatsApp message which she will send. The WhatsApp message never arrived. Another lady advised the same a few days later and message never arrived. I had initially informed them that I need connection by 1 May to which they said no problem on the phone. I’m currently dealing with technicians on WhatsApp who are telling me that installation takes 2 weeks. Totally unacceptable. I’m not interested in continuing with home-connect
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Replies (2)
Home-Connect's replyOfficial
01 May 2025, 11:42Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist. Best regards Home-Connect Team
Home-Connect's reply01 May 2025, 11:42
Official
Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist. Best regards Home-Connect Team
JL
Jones L's updateReviewer Update
02 May 2025, 13:48I gave Home-Connect an opportunity to make amends but theyrefused. I called again this morning and spoke to Rhulani who is either *********** or arrogant. I asked her if my application will be prioritised if I send the outstanding documents since the delay was not of my doing and she blatantly refused. She couldn’t even transfer me to a superior when she clearly doesn’t comprehend the reason for my frustration. So, I give up and will find another service provider.
JL
Jones L's update02 May 2025, 13:48
Reviewer Update
I gave Home-Connect an opportunity to make amends but theyrefused. I called again this morning and spoke to Rhulani who is either *********** or arrogant. I asked her if my application will be prioritised if I send the outstanding documents since the delay was not of my doing and she blatantly refused. She couldn’t even transfer me to a superior when she clearly doesn’t comprehend the reason for my frustration. So, I give up and will find another service provider.