Unfortunately my wifi has been down from 17 of October 2024 around 2pm

Unfortunately my wifi has been down from 17 of October 2024 around 2pm. I've laid a complaint and logged a ticket, I've requested a call back from them due to my airtime finishing whilst on a call waiting for an agent to attend to my query. I've gotten no feedback or response. The numbers that are provided to home-connect fibre are all in use and on. I work from home which has costed me 2 days so far of unpaid. Its very unfair whereby my wifi account is always paid on time, I've never been suspended to be uplifted. It's very inconsiderate and unfair as a consumer.