Unfair Service Delivery

I canceled my account telephonically on 30 January 2025. The person I spoke to assured me that the account will be canceled at the end of February 2025 and I had to pay for the month of February cos I had to give a calender months notice. This was honored from my side. However, money was still deducted from my account for March, April and May 2025. Home Connect states that there is no such call made on 30 January 2025. All calls are recorded but they are unable to retrieve the call the was made by them to me. I even sent them a screen shot of the call log but they can't find it. Do not use Home Connect. I have been struggling to get my refund from them for the past three months. It seems that they lie when they say that calls are recorded. I strongly advise everyone NOT to use their services.