IT
Ian T

1 reviews | Active since Nov 2021

01 Jan 2022, 11:43

********* Home-connect

once again a very bad experience , pathetic customer service. After my first incident whereby I requested to cancel my contract due to relocation , after many phone calls and email and no response within a month I wrote a review on Hellopeter I recieved a phone all within 10 min and explained the situation and agreed with consultant for a month grace due to poor service and turn around time my contract was cancelled. I still received invoices and debit order deducted , a invoice for cancellation amount plus another monthly instalment was mailed I responded and again explained the situation and no joy. on the 1st of January they debited R2203.00 with no permission and still the matter is not resolved , they have no permission to do this The most ********* company I have ever dealt with disgusted , really bad business

0
Replies (1)
Home-Connect
Home-Connect's reply03 Jan 2022, 11:07
Official
 Good day Ian 
 
 We would like to apologise for the experience you have had with us.
 One of our agents will be in contact with you shortly to assist.
 
 Kind regards.
 Home-connect