Unauthorized Deduction of R773 - Immediate Refund Required

I am writing to express my extreme dissatisfaction with the unauthorized charge of R773 that was deducted from my account this morning.

The facts are clear: 1. I cancelled my contract after being a loyal customer for over 4 years 2. I provided the required one month’s notice in September 3. I arranged for router collection on Friday, 3rd October as per your instructions. Initially scheduled for 1st of October but I made contact with your team on Monday 29th September to move collection date as I wouldn’t be home on the 1st and 2nd. 4. Despite fulfilling ALL contractual obligations, you have now charged me R773 for “router purchase”

This charge is completely unacceptable and appears to be nothing more than an attempt to extract money from a departing customer who has done everything by the book. This is a disgraceful way to treat customers.

I demand the following: 1. An IMMEDIATE reversal of the R773 charge 2. Written confirmation that no further charges will be app**** 3. Confirmation of the router collection appointment for 3rd October