Unacceptable service from accounts department.

Just one of those vendors that won't try to assist you but will make sure you are billed for. Spoke to a lady called Tebatso Lekola and she made it very clear that they wont be able to assist me with my account because they use an automated system, also if I want to cancel I need to pay up one month in advance. So no matter what you do you will have to pay.

Part of the contract that you signed for.

As an IT engineer I would highly advised not to do business with Home-Connect and Rather get a vendor that would try to support you in need instead of just telling you that they can't sorry you're contract bound.