UNACCEPTABLE SERVICE DELIVERY AND CUSTOMER SERVICE.

I am thoroughly unimpressed with customer service from Home Connect.

I have had no internet connectivity since Saturday night, after logging a call and numerous calls and several tickets requesting an update to the call centre, I was informed 'the matter was handed to the service provider" I could not understand why HC was passing the buck and could not provide a straight answer!!!!

HOME CONNECT IS THE SERVICE PROVIDER THAT I AM PAYING A MONTHLY SUBSCRIPTION!!!!

As i work from home and being without connectivity for almost 5 days, I have had to buy data to Hotspot with my phone just so that I could continue working or lose my job !!!

Needless to say HC call centre was totally unsympathetic to my countless pleas for assistance.

Turns out the service provider happened to be MetroFibre whom I should have been paying a subscription service to instead !!!

All I want to know is, can I expect a R250 refund from HOME CONNECT on my account for the data purchased and the inconvenience caused in my workday !!