Unacceptable Service and Repeated SLA Breaches

My experience with Home Connect has been nothing short of frustrating and disappointing.

I app**** for a service, which was approved on 5th December. Since then, I’ve endured constant delays and broken promises of connectivity within 24-72 hours. Each follow-up call has resulted in yet another request for information, dragging the process out unnecessarily.

What’s most appalling is that on 24th December—nine days after the "freeze period" began—I was informed that no assistance would be available until 15th January. This is a blatant breach of your SLA, not just once, but on multiple occasions.

To be told to "find alternatives" today (27th December) is completely unacceptable. As a customer, I expect accountability and solutions, not excuses. I urge Home Connect to take responsibility and expedite this matter immediately. This level of service is far below acceptable standards.