Unacceptable Service

We have Fibre connection with home connect, our fibre has been offline for the last 4 days the customer service is pathetic at home connect. we have called mulitple times to customers service and no one seem not to know what is happening. This is absolutely pathetic SERVICE and I do not recommend any customers using Home-connect as their fibre service provider, as my husband and I work from home and now for the past 4 days we are at a standstill with no fibre connection. Is Home-connect going to compensate us for the money we spent on data for the last 4 days? this is totally unacceptable service ..... Extremely unhappy Customer