Unacceptable lack of communication and threats.

We had an account with Home Connect which we cancelled in January 2023. At the point in time our account was fully paid. On 14 April 2023, we received a pre-legal action notification from Home Connect stating our account was not paid in full. After email discussions it was finally determined that the outstanding amount was related to the router which we either had to return or pay for. This was the first mention of this to us and not communicated in any manner before hand. To threaten legal action because of their own incompetence is unacceptable.

The router was returned to them on 24 April 2023. On 18 May 2023 we received a sms out of the blue that our details was submitted to the credit bureau for failure to settle the account. This after no amounts were outstanding, the router had been returned and without any communication from them apart from threatening legal action. With the level of incompetence within their human resource and legal department it is a wonder they can remain in business.