Unable to change address despite many calls and attempts online - now you hold us ransom to your fees

*** Trying to change address for over 10days, many calls to the call center and poor / inaccurate advise on how to navigate the website. Cant change debit order details and yet the consultant says just proceed but the website wont let you get to the next Level. This is unacceptable and then you have the cheek to change penalty fee for termination.

Please urgently resolve as you hold us ransom to your fees with no service.