Un-Warranted Activation Fees

I am an existing client with Home-Connect and recently moved house. When initially signing up with Home-Connect, I paid an activation fee. Then when moving house, within the same area, I had to pay another activation fee of R999.

This is ridiculous and nonsensical as I had a router (provided by Home-Connect), and they gave me another exact same router, and require that I return the previous one. It does not make business sense and I fear this is also attributing to the activation fee.

Home-Connect should re-look at their strategy as the activation fee once already a Home-Connect client is totally unwarranted for relocations if using the same provider.