Transfer of Residence does not work.

The actual service is good, however their transfer process is absolutely pointless. I required change of address, I followed all the protocols stipulated in their very own T&Cs. I get disconnected one month before I was supposed too, so timeline

December - Transfer Request from one unit to another January - No internet - disconnected. then they have the cheek to say they can reactivate me for another "fee". It should all have been done correctly the first time. Feb - No longer Home connect customer