Training in client support *********** finance

Account department is unqualified people to assist to clients. They do not think is necessary to contact clients or think thry are good enough to speak to clients who actually pay there salary because of the service we paid. If we do not use the services there will be no work for them. Maybe they should respond correctly and look how the account work and get qualified people doing finances do not speak via a receptionist. They bill me the 1 Nov and 3 Nov for 2 different packages. Since Friday no response is received or phone call. Suppose all is on vacation and do not support clients? This is finances people at Home-Connect. It is time Directors is informed how clients is handled by their financial department. Work with them they going to lose customers.