Totally disappointed and disgusted

If I could give no stars, I would. We had a 40mb - perfect, no issues. We then made the biggest mistake upgrading to a 100mb line - it is now worse than the 40mb. We have opened tons of tickets since the beginning of Jan 2025, no resolution. To top it all off, we had a Home-Connect consultant on the line yesterday again, the most sarcastic, rude service I have ever experienced naking out we dont even know how to fo a speed test when we have done hundreds this month already to PROVE our line is now worse, and she was happy to add in bad-mouthing other companies which are connected to Home-Connect on the call with us. I have been paying for ZERO satisfaction this month, and it seems every consultant is too quick to close the ticket without resolution.