Throttling, buffering and pathetic customer service

I've had the worst experience with fibre from this company. I was provided with a faulty router and no one bothered to explain this to myself. If we don't lose connectivity, the speed throttles and bufferes. I've made the servi e provide aware of this and they were not proactive with trying to investigate and provide a resolution to all my issues. I've logged countless technical tickets on the app which no one bothers to chech unless you pick up the phone and call them.

What's the whole point of having an app if it's not gonna be used in the first instance. I even had to upgrade the package I'm on thinking there were a lot of devices being connected at once however that didn't remedy the situation instead it seems it aggravated it even more.