LC
Lizelle C
1 reviews | Active since Sept 2014
17 Jun 2024, 14:38
Three days of no internet and counting…
I am so disappointed in Home-Connect’s handling of their internet outage since Saturday 15/06. Their app makes no mention of an issue. The call centre confirms an ISP configuration issue exists with unknown ETR and to refer to the app for updates…
Four separate calls, three days later…same issue, no internet and no estimation as to when it will be resolved. When inquiring about cancellation then in the light of no services being provided I am required to still pay a months notice, which is absolutely ridiculous.
My issue logged on their app has still not been acknowledged either. Communication is shocking and services even worse.
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Lizelle C's updateReviewer Update
19 Jun 2024, 10:18@Sibusiso and @Dino, thank you for taking up my issue so diligently and seeing it through to resolution. I did not start off a fan and it is a pity that I had to reach escalations to get the issue resolved satisfactorily, but nonetheless, thank you so much for your awesome service and assisting after-hours in the end to get us up and running again. I appreciate it.
LC
Lizelle C's update19 Jun 2024, 10:18
Reviewer Update
@Sibusiso and @Dino, thank you for taking up my issue so diligently and seeing it through to resolution. I did not start off a fan and it is a pity that I had to reach escalations to get the issue resolved satisfactorily, but nonetheless, thank you so much for your awesome service and assisting after-hours in the end to get us up and running again. I appreciate it.