This is the second time i have experienced this problem but PHUMLA NGCOBO helped me and she was clear and direct with her guidance

Dear Customer, Thank you for reaching out to us and sharing your positive experience with our customer service representative, Phumla Ngcobo. We are thrilled to hear that Phumla was able to assist you effectively and efficiently, resolving your problem and providing clear guidance. At Home-Connect, we strive to provide exceptional customer service, and we are delighted that Phumla was able to meet your expectations. We will pass on your kind words to her, as it is always encouraging for our team members to receive positive feedback from satisfied customers like yourself. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your continued satisfaction with our services. Thank you once again for your kind words and for choosing Home-Connect. Best regards, Home-Connect Customer Service