This is the 3rd month of trying to resolve the billing query with Homeconnect

This is the 3rd month of trying to resolve the billing query with Homeconnect. Numerous phone calls and the explanation of the same issue. I'm exhausted. I have been double debited once again after sending proof of the pending payment in question. Last month I went through the same ordeal. Is this how homeconnect is getting rid of customers. I can tell you this now. It's really working.