This is my first time dealing with this and having to pay, I thought I did something wrong and went on the chat

Dear Mary Jane, Thank you for reaching out to us. I'm glad to hear that Vanessa was able to assist you and clarify any concerns you had. We strive to provide excellent customer service and it's always great to hear when our team members go above and beyond to help our customers. If you have any further questions or need assistance in the future, please don't hesitate to contact us.