SS
Soli S

1 reviews | Active since Aug 2024

08 Aug 2024, 13:57

This is a review of an individual not Home-Connect as a whole

This is a review of an individual not Home-Connect as a whole. It had been weeks since I'd started having issues with my connection. I spoke to several agents who kept closing tickets prematurely without resolving my issue. Princess helped me to completiom. Followed up with my request until all was resolved. So really 5/5 for Home Connect thanks to Princess.

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Replies (1)
Home-Connect
Home-Connect's reply08 Aug 2024, 14:02
Official
Dear valued customer, Thank you for sharing your feedback with us. We are delighted to hear about your positive experience with our agent, Princess. We sincerely apologize for any inconvenience you faced prior to receiving Princess's assistance, and we appreciate your patience throughout this process. At Home-Connect, we strive to provide exceptional customer service and to ensure that all issues are resolved efficiently. Princess's dedication to resolving your connection issues is truly commendable, and we will make sure to recognize her for her outstanding service. If you have any further questions or require assistance in the future, please do not hesitate to contact us. We value your feedback and are grateful for the opportunity to assist you. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.