DM
Daisy M

1 reviews | Active since Jun 2018

03 Nov 2020, 15:18

******* AND ********* COMPANY

Home Connect are **********!!Do not take any contract with them. I cancelled my contract with them June 2019 and returned their devices. September 2020 I get emails and calls from their lawyers stating I owe them. I asked for proof of the amount I owe them with their accounts. Their accounts lady Mpho came back to me apologizing that its their mistake not mine, she sent me an email saying my name has been cleared I do not owe them anything. now the 2nd November they run a debit order on my account without my permission. When I call them am transferred to one person to another wasting my airtime to get my money back. on top of that they tell me I will only get my money back next week Thursday. Like such a long wait for my money why when its not authorized. why do they even still have my account number??? Taking legal actions might have to be my only option now as they messing with me and my credit scoring now. The only person that sounded helpful was Mpho from accounts.

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Replies (2)
Home-Connect
Home-Connect's reply03 Nov 2020, 15:22
Official
Good day Daisy , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. We have escalated the matter for you. Our Accounts team will be in touch to rectify the matter.

The Home-Connect Team.

Home-Connect
Home-Connect's reply03 Nov 2020, 15:25
Official
Good day Daisy . We believe that our accounts team have contact with you and your issue has been resolved 

Home-Connect Team