YM
Yaaseen M
1 reviews | Active since Jan 2022
03 Feb 2024, 12:59
They'll take your money but give you no service.
Since the new year, I have no idea what is happening with this companies billing.
I pay every month on the 25th (debit order). Yet every month I get a mail saying my account will be suspended due to arrears.
I don't owe them anything, I pay on time, every time I raise they say it's sorted out but it never is! I am tired of this.
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Replies (2)
Home-Connect's replyOfficial
03 Feb 2024, 13:02Thank you for your feedback, Yaaseen. An agent will be in contact with you shortly.
Home-Connect's reply03 Feb 2024, 13:02
Official
Thank you for your feedback, Yaaseen. An agent will be in contact with you shortly.
Home-Connect's replyOfficial
04 Feb 2024, 08:56Dear Yaaseeno,I understand your frustration and I apologize for the inconvenience you have been experiencing with our billing system. I can assure you that I will do my best to resolve this issue for you.I kindly request you to provide me with your account details, including your customer ID and any relevant invoice numbers. This will enable me to investigate the matter further and ensure that the issue is resolved once and for all.Please rest assured that we take your concerns seriously, and we strive to provide excellent service to all our valued customers. Your feedback is important to us, as it helps us identify areas for improvement and ensure that such issues do not recur in the future.Once I have received the necessary information, I will personally look into the matter and provide you with a prompt resolution. In the meantime, if you have any additional questions or concerns, please do not hesitate to let me know.Thank you for your patience and understanding.Kind regards,MenziHome-Connect Customer Service Advisor
Home-Connect's reply04 Feb 2024, 08:56
Official
Dear Yaaseeno,I understand your frustration and I apologize for the inconvenience you have been experiencing with our billing system. I can assure you that I will do my best to resolve this issue for you.I kindly request you to provide me with your account details, including your customer ID and any relevant invoice numbers. This will enable me to investigate the matter further and ensure that the issue is resolved once and for all.Please rest assured that we take your concerns seriously, and we strive to provide excellent service to all our valued customers. Your feedback is important to us, as it helps us identify areas for improvement and ensure that such issues do not recur in the future.Once I have received the necessary information, I will personally look into the matter and provide you with a prompt resolution. In the meantime, if you have any additional questions or concerns, please do not hesitate to let me know.Thank you for your patience and understanding.Kind regards,MenziHome-Connect Customer Service Advisor