They have excellent customer service once you reach any of their agents/employees

Dear valued customer, Thank you for reaching out to us regarding your experience with our customer service and pricing. We appreciate your kind words about our excellent customer service and competitive prices.We deeply apologize for any inconvenience caused by our updated policies and procedures without prior notification. We understand that this can be frustrating, and we sincerely apologize for any frustration you may have experienced. We constantly strive to improve our communication with our valued customers, and your feedback is important to us.Please be assured that we take your concerns seriously, and we will work on better communication methods to ensure that our customers are well-informed about any changes in our policies and procedures. We appreciate your patience and understanding in this matter.If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.Thank you for choosing Home-Connect as your service provider.