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Dear Eric, Thank you for reaching out to Home-Connect. We apologize if you had a negative experience with one of our agents. We understand how frustrating it can be when the person assisting you is not knowledgeable or helpful. At Home-Connect, we strive to provide exceptional customer service and ensure that our agents are well-trained and capable of assisting our customers. We take your feedback seriously and will look into this matter to ensure that it does not happen again in the future. An agent will be in contact shortly to assist.