They communicate well and have established a great system for updates, however, it took a bit of time for the wifi installation process to be completed

They communicate well and have established a great system for updates, however, it took a bit of time for the wifi installation process to be completed. There was a delay from their side and someone did not communicate that the router needed to be sent through. I had to follow up numerous times before l got a helpful customer service representative who solved the issue instantly.